Introduction

Our Refund and Return Policy is designed to ensure transparency and fairness. This policy outlines the terms and conditions under which we process refunds and returns for our services.

  1. Eligibility for Refunds and Returns
  • Services: As our services are customized and delivered electronically, we do not generally offer refunds once the service has been delivered or commenced. Exceptions may be made on a case-by-case basis if the service does not meet the agreed-upon specifications or if there was a significant issue with the delivery.
  • Requests: To be considered for a refund or return, you must submit a request within [X] days of the service delivery. Please provide detailed information regarding the issue or reason for your request.
  1. How to Request a Refund or Return

To request a refund or return, please follow these steps:

  • Contact Us: Email us at contact@viralx.digital with your request and relevant details.
  • Provide Information: Include your order number, a description of the issue, and any supporting documentation or evidence.
  • Review and Response: We will review your request and respond within [X] business days. If approved, we will provide instructions for processing the refund or return.
  1. Refund Processing
  • Approved Refunds: If your request is approved, we will process the refund within [X] business days. Refunds will be issued to the original payment method.
  • Partial Refunds: In some cases, partial refunds may be issued based on the extent of the issue or the service provided.
  1. Non-Refundable Items

Certain services may be non-refundable, including but not limited to:

  • Customized Work: Services that have been specifically tailored to your requirements.
  • Completed Projects: Services that have been fully delivered and completed.
  1. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

  1. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact us at contact@viralx.digital.